Shipping & Returns

Shipping Policy

For UK orders we use Royal Mail 2nd Class signed for. Uk orders over £75 have free delivery.

Overseas orders will be sent by Airmail.

If You Change Your Mind...

If you decide not to go ahead with your order, please let us know as soon as possible.

  • If we have not started to design your order, we will issue a full refund.

  • If we have designed your order to proof stage, there will be a £10 charge and the balance will be refunded.

  • If your order is completed, unfortunately we cannot refund your payment, and the delivery will proceed.

 

The important thing to remember is to please let us know of any changes as soon as possible

Problems!!

In the unlikely event of any fault at all with the goods you receive, or if the personalising is in any way different to the proof you have approved, we will either issue a full refund, or replace the goods, whichever you prefer.

If you have any questions please get in touch using the box below, or email
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© 2019 White Rose Designs